Nicholas Aceves - IT Support Engineer I

Summary

IT Systems Administrator and Support Engineer with experience managing enterprise Windows Server environments, endpoint fleets, and cross-department infrastructure projects. Skilled in automation, ERP systems, system integrations, and modern device management. Strong background supporting users, hardening systems, and improving reliability across servers, networks, and business applications. Comfortable working in fast-paced environments and delivering stable, scalable solutions that keep operations running smoothly.

Key Skills

Windows Server & Active Directory

Windows Server Administration DNS DHCP WSUS WDS MDT IIS Exchange SQL Server Active Directory Group Policy

Linux & Virtualization

Red Hat Enterprise Linux Administration Nutanix Prism Administration VMware / Hyper-V

Networking & Security

FortiGate Firewall Administration Ruckus/Brocade Switching Network Troubleshooting (DNS, DHCP, TCP/IP, VPN) VoIP Infrastructure Management

Automation & Scripting

PowerShell Scripting & Automation Python Scripting SQL Querying & Data Management

System Monitoring

System Monitoring (Zabbix) Grafana Dashboards Grafana Loki (Log Aggregation)

Backup & DR / Endpoint Management

Backup & Disaster Recovery (VEEAM) Endpoint & Fleet Device Management SOTI MobiControl MDM Administration Warehouse ADC Scanner Administration

Business Systems & Integration

Sage X3 ERP (Common Data, Inventory, Accounting, ADC Integration) Boomi Integration Platform (EDI, B2B, Workflows) IBM Sterling Integration Document Management Systems (Square9 GlobalSearch & GlobalAction)

ITSM & Collaboration

ITSM Tools (ConnectWise Manage) Project Management Cross-Department Collaboration

Experience

IT Support Engineer I

Audible (Amazon) · Newark, New Jersey

Apr 2024 – Present

Provide onsite and remote technical support for Audible employees across multiple teams and departments.
Support Windows, macOS, and Linux endpoints, ensuring device reliability and adherence to Amazon security standards.
Troubleshoot issues involving hardware, software, networking, SSO, MFA, and corporate SaaS applications.
Deploy, image, and configure end-user systems while maintaining inventory accuracy and lifecycle controls.
Collaborate with global IT, networking, and security teams to resolve escalated incidents and minimize downtime.
Assist with AV systems, conference room technologies, and hybrid-work collaboration tools.
Document procedures, create knowledge base articles, and contribute to improving support workflows and automation.

Systems Administrator

Hidden Villa Ranch · Fullerton, California

Feb 2022 – Present

Administer Windows Server environments including DNS, WSUS, WDS, MDT, IIS, Exchange, and SQL Server.
Lead cross-departmental projects for software upgrades, system rollouts, VoIP modernization, and network improvements.
Develop and maintain integrations using Boomi and IBM Sterling for EDI and B2B workflows.
Manage Sage X3 ERP operations, specializing in common data, inventory control, advanced reporting, and ADC integration.
Administer SOTI MobiControl for 500+ mobile devices, improving fleet efficiency and device security.
Deploy and maintain server infrastructure for remote sites to support business continuity and expansion.
Implement automation using PowerShell and Python to streamline administrative workflows.
Collaborate with networking and infrastructure teams to troubleshoot systems and enhance reliability.

Help Desk Support

Hidden Villa Ranch · Fullerton, California

Jun 2021 – Feb 2022

Provided Tier 1 support across hardware, software, network, and account-related issues.
Developed a PowerShell script to automate new user onboarding, including AD accounts and mailbox creation.
Assisted with server configuration and deployment for remote locations, contributing to infrastructure growth.
Built foundational knowledge of Windows Server roles, maintenance, and troubleshooting.
Improved end-user experience by resolving a wide range of technical issues quickly and professionally.

Certifications

• CompTIA A+

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GitHub

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